News

UPDATE - OUR SYSTEMS ARE NOW WORKING, SURGERY IS ACCESSIBLE AS USUAL, PLEASE ATTEND FOR ANY BOOKED APPOINTMENTS

 
 
We're very sorry to have to tell you that we're currently experiencing a major IT and phone system outage. Our clinical IT suppliers carried out an update to their systems last night, and unfortunately, this has left us without any access to our computers or phone lines.
 
What Does This Mean for You?
In simple terms, this means we can't access patient records, book new appointments, issue prescriptions, or even answer your calls. It's like trying to run a busy office without any electricity or internet – it's just not possible for us to safely and effectively provide care right now.
 
Why We've Had to Cancel Appointments
Because of this complete system failure, we've had to make the difficult decision to cancel all appointments today until further notice. We understand this is incredibly frustrating and disruptive for your day. We truly apologise for any inconvenience this causes, especially if you've taken time off work or arranged childcare.
 
We want to assure you that this situation is completely out of our hands. We are working closely with our IT suppliers to resolve the issue as quickly as possible. Please know that we are doing everything we can to get back up and running.
 
How This Affects Our Day-to-Day Running
Normally, our IT systems are at the heart of everything we do. From the moment you call to book an appointment, to when our doctors and nurses access your medical history during a consultation, and even when we send prescriptions to your pharmacy – it all relies on our IT infrastructure. Without it, our day-to-day operations are severely impacted. We can't:
Access your medical records: This is crucial for safe and effective care.
Book or reschedule appointments: Our entire scheduling system is offline.
Process prescriptions: We can't generate or send electronic prescriptions.
Receive or make phone calls: Our phone lines are completely down.
Communicate with other healthcare providers: Referrals and correspondence are on hold.
 
We Will Keep You Updated
We know you'll want to know when things are back to normal. We will keep you updated as soon as we have more information. Please check our website and social media channels for the latest updates.

Eid Mubarak!

To all our patients at Millgate Healthcare Partnership celebrating Eid al-Adha, we send our warmest wishes for a very happy and blessed day. Eid Mubarak!

Measles cases continue to rise in England

•        Over one in ten children across England remain at risk of catching measles without both doses of the MMR vaccine

•        Measles is not just a childhood disease; adults can become seriously unwell

•        Measles in pregnancy is serious and can cause stillbirth, premature labour and miscarriage.

•        One in 15 measles cases can have complications such as meningitis, sepsis and blindness

•        The MMR vaccine is also available in a non-porcine version. Ask your GP surgery when booking your appointment if you would prefer this option.

•        Measles is one of the world's most infectious diseases, with one infected person giving it to approximately 15 other unvaccinated people. 

•        One in five children will require a hospital visit if they become unwell with measles (source)

•        The Measles, Mumps and Rubella (MMR) vaccine is safe and has been used since the early 1980s.

•        There is no medical treatment for measles; MMR vaccination is the best protection against becoming seriously unwell

•        MMR vaccination is free on the NHS with the first dose being offered when a child is one year and the second at 3 years and 4 months old. This provides long lasting protection against measles, mumps and rubella

•        The evidence is clear; there is no link between the MMR vaccine and autism

Call to action

•        If you have missed any of your MMR vaccines contact your GP surgery to book an appointment

•        If your child / children have missed any of their MMR vaccines, contact their GP surgery to book an appointment

•        If you are unsure if your child / children are up to date with their vaccines check their red book (Child's health record).

•        If you are unsure if you are up to date with your vaccines contact the GP surgery

•        For more information on the MMR vaccine visit the NHS website

 

Child MMR Translations

Primary Care - MMR Call recall Comms Pack

Page last reviewed: 12 June 2025
Page created: 14 July 2023